Delivery, Returns and Compensation
Orders are shipped within 1-5 business days.
We send DPD by couriers and their pick up stations
Delivery by courier within 1-2 working days - 5eur, regardless of the quantity. When the amount of the order exceeds 45 euros, shipping does not cost
Delivery by Dpd ATM within 1-2 working days - 3.5eur regardless of quantity. When the amount of the order exceeds 45 euros, shipping does not cost. If you choose delivery by DPD post office, your selections will be sent to the nearest post office to your address. In this case, if the nearest one is not the most convenient for you, enter the address of a suitable post office in the address field or by e-mail in reply to the order confirmation letter.
There is no charge for packaging and heaters used during the cold season.
Please note that shipping and delivery times may vary during the cold season. When the temperature is lower than -5 degrees at any time of the day, the sending of orders is suspended. Unfortunately, in this case, we cannot guarantee the safe delivery of flowers.
In the cold season, we strongly recommend choosing courier delivery, by choosing an ATM we will not be able to guarantee you the safety of live plants. Choose this service responsibly if you are sure that you will be able to catch or know immediately the post office installed in the heated premises. We hope that you have found the answers to your questions, and if not, feel free to ask, we will be happy to help.
Refunds and refunds
In all cases, the Gypsy asks to be contacted by e-mail email@example.com and promises to find a way to solve any problems that arise.
As we send the message, we usually make such sensitive choices for you and make every effort to pack them to achieve the best possible condition. However, if there is a problem and you are not satisfied with the order - take a picture of the contents of the shipment and clearly state all your fears. We take all complaints seriously and responsibly, as well as praise and thanks. Please be patient if you did not receive a reply the same day - we will contact you. If the case is very urgent or you want direct communication - choose a messenger and write to Gypsy on facebook Gypsy garden
If you have received a damaged, damaged consignment, the content of which is not only live plants - take a picture not only of the contents, but also of the package with the stickers of the consignment.
The terms of return, refund or any other mutual agreement are valid upon receipt of your information through:
5 working days for live plants
15 business days for other purchases
Non-refundable and non-refundable:
Custom-made, ordered purchases, whether live plants or other goods.
If return is agreed, the shipment must be sent with courier delivery to:
'' Gypsy Garden ''
Daugėlių village 4, Jurbarkas district. LT-74306
Mailing, postage or other means will not be accepted and no refund or refund will be made.
Cancellation of a paid order for personal reasons is subject to an administrative fee to cover the costs of the collectors. The amount of the fee is 10% when the order amount does not exceed 20 euros, 5% when the order amount does not exceed 50 euros and 3.5% when the order amount exceeds 50 euros.
Unpaid orders can be canceled without payment within 3 working days after placing the order.
Orders are sent and can be picked up only after placing and paying for the order in the e-shop
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